We understand that life is unpredictable. This policy aims to balance flexibility with the reality that cancelled sessions affect our livelihood and prevent others from accessing appointments.
Individual Sessions
Cancellation Notice
- More than 48 hours notice — Full refund or rescheduling at no charge
- 24-48 hours notice — 50% fee applies, or reschedule within 2 weeks
- Less than 24 hours notice — Full fee applies
- No-show without notice — Full fee applies
Exceptions
We will always consider exceptional circumstances compassionately. If something genuinely unexpected prevents you attending, please let us know and we’ll discuss options.
Lateness
If you arrive late, we’ll use the remaining time as fully as possible, but we cannot extend the session into the next client’s time. The full fee applies.
Group Events and Workshops
Cancellation by You
- More than 14 days before — Full refund minus £10 admin fee
- 7-14 days before — 50% refund
- Less than 7 days before — No refund, but transferable to another person
Cancellation by Us
If we cancel an event:
- Full refund within 7 days
- Priority booking for rescheduled dates
- Where possible, at least 7 days notice
Minimum Numbers
Some events require minimum participant numbers. If we don’t reach this minimum:
- We’ll notify you at least 7 days before
- Full refund offered
- Option to proceed with smaller group at reduced rate sometimes available
How to Cancel
- Email — contact us with your name and booking details
- Phone — Leave a voicemail if we don’t answer; this counts as your cancellation time
Payment
Individual Sessions
Payment is due at time of booking. We accept bank transfer and card payments.
Events
Full payment required at booking unless deposit scheme is explicitly offered.
Contact
Questions about cancellations? Please get in touch.
Last updated: January 2025