Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
What We Collect
We may collect the following information:
- Contact details — name, email address, phone number when you get in touch or book a session
- Session notes — confidential notes from our therapeutic work together, kept securely and separately from contact information
- Payment information — processed securely through our payment provider; we do not store card details
- Website usage — anonymous analytics to improve our website (no personal tracking)
How We Use Your Information
Your information is used solely for:
- Communicating with you about sessions and enquiries
- Providing therapeutic services
- Sending occasional updates about events (only with your consent)
- Legal and professional obligations
Data Protection
We take data protection seriously:
- All personal data is stored securely and encrypted
- Session notes are kept in accordance with professional guidelines
- We never share your information with third parties for marketing
- You can request access to, correction, or deletion of your data at any time
Retention
- Contact information is retained while we have an active therapeutic relationship and for 7 years after
- Session notes are retained for 7 years after our last session, in line with professional requirements
- You can request earlier deletion where legally permissible
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
Contact
If you have questions about this policy or wish to exercise your rights, please contact us.
Last updated: January 2025