Therapeutic and group spaces work best when everyone contributes to creating safety. This document outlines what you can expect from us and what we ask of you.

What You Can Expect From Us

Presence and Attention

We commit to being fully present with you—not distracted, not rushed, not thinking about the next client. You have our undivided attention during our time together.

Non-Judgement

Whatever you bring, we meet it without judgement. There is nothing you can share that will shock us or make us think less of you. We’ve worked with the full range of human experience.

Transparency

We will be honest with you about what we observe, what we think might be helpful, and the limits of what we can offer. We won’t pretend to have answers we don’t have.

Boundaried Warmth

We care about you and your wellbeing. We also maintain clear professional boundaries. These boundaries aren’t coldness—they’re what allows the work to be safe.

Responsiveness

We do our best to respond to messages within 48 hours during the working week. In genuine emergencies, we have protocols for out-of-hours support.

What We Ask of You

Honesty

The work is most effective when you can be honest about your experience—including when something isn’t working or when you’re struggling. We can handle difficult feedback.

Commitment

Therapeutic work asks for some commitment: showing up on time, letting us know if you can’t make it, engaging with any between-session practices we agree on.

Communication

If something feels off, please tell us. If you need something different, let us know. If you’re thinking of ending our work, we’d value having a conversation about it.

Self-Responsibility

While we’re here to support you, you are ultimately responsible for your own wellbeing. This includes being honest about your current state, following safety agreements, and seeking additional help when needed.

In Group Settings

When working in groups, we additionally ask:

Confidentiality

What’s shared in the group stays in the group. You can share your own experience outside, but not others’ stories or identities.

Respect

We respect different perspectives, experiences, and ways of being. We don’t offer unsolicited advice to other participants. We speak from “I” rather than generalising.

Consent

We ask before touching. We respect people’s right to pass or opt out of any exercise. We don’t pressure anyone to share more than they’re comfortable with.

Responsibility

If something comes up for you that feels too big for the group space, let the facilitator know. We can find a way to support you without disrupting others’ experience.

When Things Go Wrong

Sometimes ruptures happen in therapeutic relationships. This is normal and can even be valuable when worked through skillfully. If something has happened that doesn’t feel right:

• Raise it with us directly if you can
• We commit to hearing you without defensiveness
• We’ll work together to understand what happened and repair if possible
• If repair isn’t possible, we’ll support you in finding alternative support

Questions?

If anything here is unclear or you’d like to discuss it, please get in touch.

Last updated: January 2025